Last Updated: 30/01/2026
1. Overview
At SEEREDGE PRIVATE LIMITED, we aim to ensure a smooth and fair shopping experience.
This policy explains how returns, replacements, cancellations, and refunds are handled for purchases made on our website.
2. Quick Summary
- Returns accepted only for damaged, defective, or wrong products
- Return request must be raised within 7 days of delivery
- Refunds are processed within 3–5 business days after approval
- Products must be unused and in original packaging
- Cancellation allowed only before shipment
3. Return Eligibility
You may request a return or replacement if:
- Product is damaged or defective
- Wrong product was delivered
- Product is not as described
- Manufacturing defect is found
Return request period: Must be raised within 7 days of delivery
4. Return Conditions
To qualify for a return:
- Product must be unused and in original condition
- Original packaging, accessories, manuals, and invoice must be included
- All seals, tags, and serial numbers must remain intact
Returns will not be accepted if the product shows signs of misuse or physical damage after delivery.
5. Non-Returnable Products
The following items are not eligible for return or refund:
- Products damaged after delivery
- Clearance or discounted sale items
- Opened accessories (cables, earphones, batteries, etc.)
- Software, digital downloads, or activated items
6. Return Process
To initiate a return:
- Contact our support team at info@seeredgeshop.com
- Provide order ID, product details, and reason for return
- Our team will verify your request
- Return pickup or instructions will be shared
Note: Unauthorized returns will not be accepted.
7. Refund Policy
Once we receive and inspect the returned product:
- You will be notified of approval or rejection
- Approved refunds are processed within 3–5 business days
- Refunds are issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error.
8. Replacement Policy
- Replacement is provided after product inspection
- Subject to stock availability
- If replacement is not available, a refund will be issued
9. Damaged or Defective Products
If you receive a damaged or defective item:
- Report within 48 hours of delivery
- Provide clear photos or videos as proof
Failure to report within the timeline may result in rejection of the claim.
10. Cancellation Policy
- Orders can be cancelled only before shipment
- Once shipped, cancellation is not possible
- Approved cancellations will be refunded within 3–5 business days
11. Warranty Disclaimer
- Warranty is provided by the manufacturer, not SEEREDGE PRIVATE LIMITED
- Customers may need to contact authorized service centers for warranty claims
12. Policy Updates
We reserve the right to update this policy at any time.
Changes will be posted on this page without prior notice.
13. Contact Information
For any refund or return-related queries:
Company: SEEREDGE PRIVATE LIMITED
Email: info@seeredgeshop.com
Phone: +91 9059980148
Address: Door No. 1-98/G/38, Plot No. 37 & 38, Serenity Square, Jain Rock Garden Road, Madhapur, Hyderabad, Medchal Malkajgiri, Telangana – 500081