Last updated: 30/01/2026

At SEEREDGE PRIVATE LIMITED, customer satisfaction is important to us. This Refund and Return Policy explains the terms under which products purchased from our website may be returned, replaced, or refunded.

1. Return Eligibility

You may request a return or replacement if:

  • The product is damaged, defective, or not as described

  • The wrong product was delivered

  • The product has a manufacturing defect

Returns must be requested within 7 days of delivery.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused and in original condition

  • Original packaging, accessories, manuals, and invoice must be included

  • Serial numbers and seals must be intact

Products showing physical damage due to misuse will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged after delivery

  • Clearance or sale items

  • Accessories such as cables, batteries, earphones (if opened)

  • Software, digital downloads, or activated products

4. Return Process

To initiate a return:

  • Contact our customer support at info@seeredgeshop.com

  • Share your order ID, product details, and reason for return

  • Our team will verify and arrange pickup or provide return instructions

Unauthorized returns will not be accepted.

5. Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection.

Approved refunds will be processed within 3–5 business days.

Refunds will be issued to the original payment method.

Shipping charges (if any) are non-refundable, unless the return is due to our error.

6. Replacement Policy

Replacement will be initiated only after product verification.

Replacement is subject to stock availability.

If replacement is unavailable, a refund will be issued.

7. Damaged or Defective Products

If you receive a damaged or defective product:

  • Inform us within 48 hours of delivery

  • Share clear images or videos of the issue

Failure to report within the timeline may result in rejection of the request.

8. Cancellation Policy

Orders can be cancelled before shipment only.

Once shipped, cancellation requests will not be accepted.

Refund for cancelled orders will be processed within 3–5 business days.

9. Warranty Claims

Warranty is provided by the manufacturer, not by SEEREDGE PRIVATE LIMITED.

For warranty-related issues, customers may be required to contact authorized service centers.

10. Policy Changes

We reserve the right to modify this policy at any time.
Changes will be updated on this page without prior notice.

11. Contact Us

For any refund or return-related queries, contact us:

Company Name: SEEREDGE PRIVATE LIMITED
Email: info@seeredgeshop.com
Phone: +91 9059980148
Address: Door No. 1-98/G/38, Plot No. 37 & 38, Serenity Square, Jain Rock Garden Road, Madhapur, Hyderabad, Medchal Malkajgiri, Telangana – 500081